Licensing
All product Licenses are valid for certain fixed time from the date of purchase. A valid and active license key is required in order to get automatic upgrades and support for products.
Subscription-based License
All our license comes with a subscription for auto or manual renewal using PayPal, stripe or razorpay, which means it will be auto-renewed if you purchased through PayPal or stripe (you may receive an email from PayPal or stripe too with automatic payment notice while purchasing), You can deactivate/stop the renewal while login into your account. Make sure the renewal amount would be non-refundable! All our renewal comes with discounts based on offers at the time you had purchased.
Registration
In order to use the products, you will be required to register an account.
Software Updates
Updates are included for free for one year. If you have a valid and active license key, and your extension(s) supports it, updates will be delivered automatically from the tools dashboard. If in-case your extension(s) does not support automatic upgrades, then updates can be downloaded from your account page.
Refund Policy:
We firmly believe in and stand behind our product 100%, but we understand that it can’t work perfectly for everyone all of the time. If you are having an issue that we are unable to resolve that makes the system unusable, we are more than happy to provide a refund within 14 days of your original purchase. Make sure Payment fees deducted on the transaction will be non-refundable.
A few conditions:
- We cannot provide refunds due to technical issues unless you allow us to adequately try and assist you. If we are unable to resolve the issue for you, we will provide a refund. Please ask our Support before requesting a refund for a technical issue.
- You will have to provide us access via anydesk or team viewer as needed. If we are still unable to solve the issue in tool, We will refund it. (If there is a version related issue like lower version of excel then it must be solved from your side.)
- Refunds are processed at the end of the month.
Support Services
Support for purchased extensions is given up to one year after the purchase date. If you wish to get support after one year, you must renew your license key.
Compatibility
We are committed to making sure that our products/services are compatible with the Excel 2019 and later. There might be cases out of our control when the your PC does not support certain standards, which in turn may result in partial functionality of our products. In most cases, our support team will try to provide workarounds within a reasonable time frame.
Privacy Policy
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Contact SELLUX PRO
If you have questions regarding these policy, please contact us at ad***@se**************.com.
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