Our Commitment
At Sellux Pro, we are committed to delivering outstanding support for our Excel Tools. Our dedicated support team is here to help you maximize the potential of our products.
Support Channels
- Primary Channel: Our WhatsApp Channel serves as the main support avenue, ensuring that your inquiries are tracked, managed, and addressed by our experts.
- Documentation & FAQs: We offer extensive documentation, user guides, and FAQs for immediate assistance with common questions and issues.
Scope of Support
Included
- Assistance with product installation and configuration.
- Support for issues related to product features and functionalities.
- Guidance on updates and basic troubleshooting.
Not Included
- Customization of existing tools, including code modifications or custom features.
- Issues related to third-party tools.
- Performance outcomes related to Amazon PPC, as this relies on user knowledge.
Support Hours
Our support team is available Monday to Friday, from 9 AM to 5 PM (Time Zone). We are closed on weekends and public holidays.
Response Time
We strive to respond to all inquiries within 24-48 hours during business days. Please note that response times may vary depending on the complexity of the issue and the current volume of tickets.
Best Practices for Submitting Support Requests
- Provide Detailed Information: Include relevant details such as the tool name, specific issue description, and steps to replicate the problem.
- Be Clear and Concise: Clear and straightforward descriptions help us understand and resolve your issue more efficiently.
- One Issue at a Time: For effective resolution, please submit separate messages for different issues.
Support Etiquette
We prioritize mutual respect and courtesy in all interactions. We are here to assist you, and we appreciate maintaining a professional and polite dialogue.
Limitation of Liability
Our support does not cover issues arising from user errors or factors outside our control.
Policy Changes
Sellux Pro reserves the right to modify this support policy at any time. We encourage you to review it periodically for any updates.